Terms & Conditions
Terms and Conditions
Curious Analytics
Effective Date: May 2026
Welcome to the Curious Analytics website (“Website”).
These Terms and Conditions (“Terms”) govern your use of our Website and services provided by Curious Analytics (“Curious Analytics”, “we”, “our”, or “us”).
By accessing this Website or engaging our services, you agree to comply with these Terms. If you do not agree, you should not use our Website or services.
1. About Curious Analytics
Curious Analytics is an Australian-based digital marketing and AI automation agency providing services including:
AI-powered customer engagement systems
marketing automation
SMS and email marketing
CRM integrations
digital advertising
lead nurturing
remarketing campaigns
analytics and reporting
business automation solutions
consulting and related digital services.
2. Use of Website
You agree to use this Website only for lawful purposes.
You must not:
use the Website in any way that breaches applicable laws
attempt to gain unauthorised access to systems or data
interfere with Website functionality or security
upload malicious code or harmful material
misuse contact forms or communication systems
engage in fraudulent, abusive or misleading conduct.
We reserve the right to suspend or restrict access to the Website where misuse is suspected.
3. Services
Any information provided on this Website is general in nature and does not constitute professional, financial, legal or business advice.
Specific services may be subject to separate:
service agreements
proposals
statements of work
onboarding documents
or client contracts.
Where a separate written agreement exists, that agreement will prevail over these Terms to the extent of any inconsistency.
4. No Guaranteed Results
Curious Analytics does not guarantee:
specific revenue outcomes
lead volumes
advertising performance
conversion rates
SEO rankings
customer engagement rates
deliverability rates
or business growth results.
Marketing, advertising and AI automation outcomes depend on multiple external factors outside our control, including:
market conditions
platform algorithms
customer behaviour
competition
third-party platform availability
data quality
and client responsiveness.
Any examples, projections or case studies displayed on our Website are illustrative only and do not guarantee future performance.
5. AI Automation Services
Curious Analytics may use AI-powered systems, automated workflows and third-party automation tools as part of delivering services.
You acknowledge and agree that:
automated systems may occasionally produce errors, inaccuracies or unintended outputs
AI-generated content may require human review
automation performance may vary depending on system integrations and third-party services
uninterrupted or error-free operation cannot be guaranteed.
Clients remain responsible for reviewing and approving campaign content, automations and communications where applicable.
6. Client Responsibilities
Clients engaging our services agree to:
provide accurate information
maintain lawful rights to any data supplied to us
obtain all necessary consents from customers or contacts
comply with spam, privacy and marketing laws
review campaign materials where requested
maintain security of their own systems and accounts.
Clients warrant that any customer databases, contact lists or personal information provided to Curious Analytics have been collected and may be used lawfully under applicable laws.
7. SMS and Email Compliance
Clients using SMS or email marketing services acknowledge that:
they are responsible for obtaining recipient consent where legally required
they are responsible for compliance with the Spam Act 2003 (Cth)
they are responsible for ensuring customer data is lawfully collected
Curious Analytics acts as a technology and marketing service provider only.
Curious Analytics reserves the right to refuse or suspend campaigns that may breach applicable laws, platform rules or telecommunications requirements.
8. Third-Party Platforms and Software
Our services may rely on third-party providers including:
Meta
TikTok
Twilio
GoHighLevel
HubSpot
Stripe
Mailchimp
telecommunications providers
hosting providers
and other software platforms.
We are not responsible for:
outages
platform suspensions
algorithm changes
third-party service interruptions
software bugs
data loss caused by third-party systems
account restrictions imposed by third parties.
Third-party services are subject to their own terms and privacy policies.
9. Intellectual Property
Unless otherwise stated, all Website content is owned by or licensed to Curious Analytics, including:
branding
logos
graphics
website content
text
software
marketing materials
automation systems
documentation.
You must not reproduce, distribute, modify or commercially exploit Website content without prior written permission.
Clients retain ownership of their own business data, branding and pre-existing intellectual property.
Unless otherwise agreed in writing, Curious Analytics retains ownership of:
proprietary systems
templates
automation frameworks
workflows
processes
internal tools
methodologies.
10. Confidentiality
We take reasonable steps to maintain confidentiality of client information.
However, clients acknowledge that electronic communications and cloud-based systems may involve inherent security risks.
Both parties agree not to disclose confidential information except:
where required by law
with consent
or where reasonably necessary to provide services.
11. Privacy
Our collection and handling of personal information is governed by our Privacy Policy.
By using our Website or services, you consent to the collection and use of information in accordance with our Privacy Policy.
12. Website Availability
We do not guarantee uninterrupted access to the Website.
We may:
modify
suspend
restrict
or discontinue parts of the Website at any time without notice.
We are not liable for downtime, interruptions or technical issues.
13. Limitation of Liability
To the maximum extent permitted by law, Curious Analytics excludes all liability for:
indirect loss
consequential loss
loss of profits
loss of revenue
business interruption
reputational damage
data loss
marketing performance losses
advertising losses.
Where liability cannot be excluded by law, our liability is limited to:
re-supplying the relevant services
or the amount paid for those services, at our discretion.
Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.
14. Indemnity
You agree to indemnify and hold harmless Curious Analytics, its directors, employees and contractors against claims, liabilities, damages or expenses arising from:
your misuse of our services
unlawful marketing practices
breach of these Terms
breach of privacy or spam laws
inaccurate information supplied by you
misuse of customer data
or third-party claims relating to your campaigns or business activities.
15. Termination
We may suspend or terminate access to our Website or services where:
these Terms are breached
unlawful activity is suspected
payments remain outstanding
continued service poses legal or reputational risk.
Termination does not affect accrued rights or obligations.
16. Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.
17. Changes to These Terms
We may update these Terms from time to time.
Updated versions will be published on this Website with a revised effective date.
Continued use of the Website or services constitutes acceptance of any updated Terms.
18. Contact Us
Curious Analytics
Queensland, Australia
Email: [email protected]
Website: www.curiousanalytics.com.au
